Picnic has a dedicated page for withdrawing tokens that don't appear in the main interface — whether because the token isn't listed by Picnic, or because you deposited on a compatible network but the specific asset doesn't have full support.
Unlike the old method (exporting your private key and importing it into an external wallet), this page lets you withdraw directly through Picnic, without exposing your key. Use this path whenever possible.
When to use this guide
- You sent an unlisted token to your Picnic address on a compatible network (Ethereum, Polygon, Base, Arbitrum, Optimism, Gnosis, etc.)
- You want to withdraw a "stuck" token without needing an external wallet
- You know the contract address of the token you want to withdraw
For tokens stuck in your card wallet (Gnosis Pay Safe), use the dedicated flow in How to withdraw tokens "stuck" on the card (Gnosis Pay Safe).
Direct access
URL: https://www.usepicnic.com/app/fallback-balance
You need to be logged in to Picnic. Otherwise, the page will ask you to log in before continuing.
Before you start
Have the following at hand:
- The contract address of the token you want to withdraw (it starts with
0xand has 42 characters). You can find it on the project's website or on explorers like Etherscan, Polygonscan, Basescan, etc. - The chain (network) where the token lives
- The destination address — an external wallet of yours (Rabby, Metamask, an exchange, etc.) compatible with the same network
Step by step
- Go to
https://www.usepicnic.com/app/fallback-balancewhile logged in. - Select the chain where the token is.
- Paste the token's contract address. The page looks up the balance automatically.
- Enter the destination address and the amount to withdraw.
- Confirm the transaction. As with every sensitive operation, Picnic asks for confirmation via an email OTP (Magic).
- Wait for the network confirmation.
Heads up
- Picnic blocks the transfer if the destination address is an ERC20 contract. This is a protection against loss of funds — pasting a contract address instead of a wallet would destroy the withdrawal.
- Make sure the destination wallet accepts the token on the same network. Blockchain transactions are irreversible.
- It only works on chains where you already have a smart account created by Picnic. If the token is on a network where you've never operated through Picnic, this path won't work — in that case, use the Rabby alternative (next section).
When this path doesn't solve it
If the token is on a network not supported by Picnic (Solana, BNB Chain, Tron, etc.), Fallback Balance can't help — these environments aren't EVM or aren't integrated.
For those cases, the path is to export your Picnic wallet's private key and import it into a wallet compatible with that network. See: How to access your wallet in another interface.
If it doesn't work
If the balance doesn't show up or the transaction doesn't complete, open a support ticket with:
- Your Picnic account email
- The token's chain and contract address
- Destination address and amount
- (Optional) The transaction hash, if it has already been sent