Picnic has a dedicated page for withdrawing **tokens that don't appear in the main interface** — whether because the token isn't listed by Picnic, or because you deposited on a compatible network but the specific asset doesn't have full support.

Unlike the old method (exporting your private key and importing it into an external wallet), **this page lets you withdraw directly through Picnic, without exposing your key**. Use this path whenever possible.

## When to use this guide

-   You sent an **unlisted** token to your Picnic address on a compatible network (Ethereum, Polygon, Base, Arbitrum, Optimism, Gnosis, etc.)
-   You want to withdraw a "stuck" token without needing an external wallet
-   You know the **contract address** of the token you want to withdraw

> **For tokens stuck in your _card_ wallet (Gnosis Pay Safe)**, use the dedicated flow in [How to withdraw tokens "stuck" on the card (Gnosis Pay Safe)](https://help.usepicnic.com/hc/picnic/articles/como-sacar-tokens-presos-no-cartao-gnosis-pay-safe).

## Direct access

**URL:** [`https://www.usepicnic.com/app/fallback-balance`](https://www.usepicnic.com/app/fallback-balance)

> You need to be logged in to Picnic. Otherwise, the page will ask you to log in before continuing.

## Before you start

Have the following at hand:

-   The **contract address** of the token you want to withdraw (it starts with `0x` and has 42 characters). You can find it on the project's website or on explorers like Etherscan, Polygonscan, Basescan, etc.
-   The **chain** (network) where the token lives
-   The **destination address** — an external wallet of yours (Rabby, Metamask, an exchange, etc.) **compatible with the same network**

## Step by step

1.  Go to [`https://www.usepicnic.com/app/fallback-balance`](https://www.usepicnic.com/app/fallback-balance) while logged in.
2.  **Select the chain** where the token is.
3.  Paste the token's **contract address**. The page looks up the balance automatically.
4.  Enter the **destination address** and the **amount** to withdraw.
5.  Confirm the transaction. As with every sensitive operation, Picnic asks for confirmation via an email OTP (Magic).
6.  Wait for the network confirmation.

## Heads up

-   Picnic **blocks the transfer if the destination address is an ERC20 contract**. This is a protection against loss of funds — pasting a contract address instead of a wallet would destroy the withdrawal.
-   Make sure the **destination wallet accepts the token on the same network**. Blockchain transactions are irreversible.
-   It only works on **chains where you already have a smart account created** by Picnic. If the token is on a network where you've never operated through Picnic, this path won't work — in that case, use the Rabby alternative (next section).

## When this path doesn't solve it

If the token is on a **network not supported by Picnic** (Solana, BNB Chain, Tron, etc.), Fallback Balance can't help — these environments aren't EVM or aren't integrated.

For those cases, the path is to export your Picnic wallet's private key and import it into a wallet compatible with that network. See: [How to access your wallet in another interface](https://help.usepicnic.com/hc/picnic/articles/como-acessar-sua-carteira-em-outra-interface).

## If it doesn't work

If the balance doesn't show up or the transaction doesn't complete, open a support ticket with:

-   Your Picnic account email
-   The token's chain and contract address
-   Destination address and amount
-   (Optional) The transaction hash, if it has already been sent