When the status shows “Rejected – Incorrect PIN,” it means the password entered on the card reader does not match your Picnic card PIN.
What to do:
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Check your PIN in the card app ("View Password" button).
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Enter the PIN exactly as it appears in the app.
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If you enter it incorrectly three times, the password will be blocked.
If your card is blocked, send a message to support with the following information:
- Registered CPF (Brazilian tax ID)
- Brief explanation of the request
- Last four digits of the card
Open the chat at https://usepicnic.com/support and submit this information there.
If you entered it correctly and the error persists:
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Cancel the card in the app
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Request another card (if you want a physical card)
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Create a new virtual card (quick and instant)