When the status shows “Rejected – Incorrect PIN,” it means the password entered on the card reader does not match your Picnic card PIN.

**What to do:**

-   Check your PIN in the card app ("View Password" button).
-   Enter the PIN exactly as it appears in the app.
-   If you enter it incorrectly three times, the password will be blocked.

**If your card is blocked, send a message to support with the following information:**

\- Registered CPF (Brazilian tax ID)  
\- Brief explanation of the request  
\- Last four digits of the card

Support email: oi@usepicnic.com

**If you entered it correctly and the error persists:**

-   Cancel the card in the app
-   Request another card (if you want a physical card)
-   Create a new virtual card (quick and instant)