In rare cases, the BRL→USD conversion may fail, and the amount remains in the Multi-currency Account. You can manually complete the conversion in a few steps.
When this happens, only you can manually complete the process.
Why? Picnic operates on self-custody: you have full control of your money 100% of the time. This means that not even Picnic can move your funds on your behalf.
How to resolve
Simply access your Picnic account through the browser and follow these steps:
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Go to https://usepicnic.com and log in with your account.
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Go to the your card section and click on “Add balance”.
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Choose “Multi-currency Account” and select Brazilian Real (BRL).
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Enter the amount you want to send or click MAX to use the entire available balance.
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Confirm and execute the transaction.
Done! Within 3 minutes, the amount will be available on your USD card for immediate use.