Account, Registration & Limits

How to create your Monerium account

To withdraw and receive euros (EUR) on Picnic Pro, you need a Monerium account — our partner that issues digital euro (EURe) and provides you with a European IBAN in your name. Creating the account is free and takes just a few minutes. Before you start - Recent proof of address (electricity, water, internet bill, etc.). - Valid photo ID (national ID, driver's license, or passport). - Mobile phone with a camera for facial verification via QR code. - Email address — preferably the same one you use for your Picnic account. Step by step 1. Access your banking details: go to www.usepicnic.com, click the menu in the top-right corner, choose Security, then Bank details, select Euro and click Enable. 2. Start the account creation: click Create or connect Monerium account. 3. Sign up on Monerium: if you don't have an account yet, click Sign up free. 4. Fill in your sign-up details: preferably use the same email as your Picnic account. Create a password, select your country of origin, check the terms checkbox, and click Sign up. 5. Confirm your email and choose the account type: enter the code sent to your email. Then choose between Personal or Company. 6. Answer the US-related questions: select No on both questions if you don't reside in the United States and don't pay taxes there. 7. Fill in your address and phone number: provide your full residential address and phone number. 8. Complete the facial verification: continue the process on your phone by scanning the QR code shown on screen. The verification is quick and done through your phone's camera. 9. Complete your financial information: enter the country where you pay taxes, your TIN — Tax Identification Number (equivalent to the CPF for Brazilian residents) — and the main reason for opening the account. To finish, declare whether the funds you'll move in euros come from your own sources and whether you (or any close family member) are or have been a politically exposed person. Account approval That's it, your sign-up is complete. Monerium's review usually takes just a few minutes and, in some cases, up to 1 business day. As soon as your account is approved, you can start withdrawing euros directly to your European bank account. Next step: See how to make a euro withdrawal via bank transfer →

Required Documents to Open a Business Account (CNPJ)

To open your business account at Picnic, you will need to go through a verification process (KYB) divided into two mandatory steps: representative's data and company data. Legal Representative Documentation Prepare the following items for the identification of the account representative: - Identity document: Passport, RG, CNH, or Work Card. - Liveness check: Real-time facial recognition performed by the system. - Basic information: Full name, date of birth, CPF (Brazilian individual taxpayer registry), and residential address. - Company affiliation: Position held and document proving authority to act on behalf of the CNPJ (Brazilian company registry). Company Documentation These details are necessary to validate your company's structure: - General data: Company name, CNPJ, corporate email, and headquarters address. - Constitutive documents: Updated Articles of Association or equivalent document. - Corporate structure: Document detailing all shareholders (direct and indirect), ultimate beneficial owners (UBOs), and controlling directors. - Activity: Detailed descriptions of your company's activity, with a minimum of 100 characters. - Business model: Detailed descriptions of the business model (how your company generates revenue), with a minimum of 100 characters. - Operational data: Number of employees, sources of revenue, and total number of ultimate beneficial owners. Frequently Asked Questions How long does it take to review the documents? After submission, our partner conducts the technical review and you will receive an update via email. This review usually takes less than one business day. Is the card available for business accounts (CNPJ)? No. The card is only available for individual accounts (CPF).   Still need help? If you have questions about a specific document, contact our support via chat. see also How to open a CNPJ account at Picnic Error completing registration

How to Open a CNPJ Account on Picnic

You can now create and manage an account for your company directly through the Picnic interface. Initial Requirements Business account registration is exclusively available through the web version. To start, you must create a new account using your company's corporate email. It can be a standard email (@gmail; @hotmail; @outlook...) or a custom domain email like @mycompany.com. Step-by-Step Activation After creating the account with your business email, follow these steps to start verification: 1. Access the menu: Click on your profile picture in the upper right corner. 2. Security: Go to the "Security" option. 3. Bank Details: Click on "Bank Details". 4. Enable Currency: Choose the "Brazilian Real" option and click enable. Registration Process To complete the account opening, you will need to fill out two separate forms: - Company Registration: Information related to the CNPJ and corporate data. - Legal Representative Registration: Information about the person responsible for managing the account. Review and Approval After submission, our partner responsible for CNPJ accounts will conduct a technical review. You will receive an email with a status update once the process is completed. Frequently Asked Questions Can I enable both a CPF and Business account with the same email or registration? No. Registrations must be done independently, using separate emails and accounts. Can I send and receive funds from third-party accounts? Not yet. For now, transactions are only allowed between CNPJ accounts of the same ownership. We are working to enable this feature soon. I already have a registered and approved CNPJ account, do I need to do anything? No. CNPJ accounts that are already registered and approved do not need to make any changes or new registrations.

How to Update Your Verification Phone Number

Keeping your number updated ensures you receive the necessary security codes to validate your online transactions. Step-by-Step Guide for Updating Follow these steps: 1. Access the Cards area: In the main menu, click on the "Cards" option. 2. Start the update: Locate and select the "Update verification phone" option. 3. Enter your details: Choose the country code and enter your mobile number with the area code. 4. Send the code: Click on "Send verification code" and wait for the SMS. 5. Validate access: Enter the six-digit code received and click on "Continue" to finish. Frequently Asked Questions I didn't receive the code via SMS. What should I do? Check if the number entered is correct and if your device has network signal. If the code doesn't arrive within 2 minutes, you can click on "Resend code". Is the verification number the same as my registration? Not necessarily. You can set a specific number just to receive security validations for your card purchases. See also The verification code doesn't work I don't receive the verification code via email

Error Finalizing Registration

If you are trying to finalize the registration to request the card and the system rejects any field, do the following: 1. Review the text you entered (name, address, complement, city, etc.). 2. Remove accents, special symbols, and cedilla, for example: - João → Joao - São Paulo → Sao Paulo - Coração → Coracao - Müller → Muller 3. Use only simple letters, numbers, and spaces. After adjusting, try submitting the form again. Does this change my “real” data? No. This is just a technical limitation of field input in the system. - Your name remains your official name, with all accents and cedillas; - The data is used normally for registration and analysis purposes, even without accents in the system.

Minimum Age for Account and Card

Here's how it works: - You can create your Picnic account with Pix enabled starting at age 13. - With this account, you can already: - make deposits and withdrawals via Pix; - use the balance to invest in products offered on the platform. At what age can I request the Picnic card? - To request the Picnic card, you must be at least 18 years old. - This applies to both the virtual card and the physical card, when available to you in the app. Quick Summary - Picnic account with Pix enabled: from age 13 - Requesting the Picnic card: from age 18 If you haven't reached the minimum age for the card yet, you can continue using just the account with Pix as usual.

Error Verifying Identity

Main reasons for rejection: - Blurred, expired, or damaged document - Selfie with face not visible or poor lighting - Data different from the document - Incompatible phone model How to fix: 1. Use a well-lit environment 2. Document on a dark surface, without reflections 3. Selfie without sunglasses, looking at the camera 4. Ensure data matches the document exactly 5. Try another device

My KYC Revalidation Was Rejected

Some users are experiencing unavailable deposits and withdrawals via Pix due to a payment provider policy update. This measure does not affect card usage. What changes now • Pix deposits disabled for the affected account • Pix withdrawals disabled for the affected account • Card usage remains normal • Crypto deposits and withdrawals remain available on the web browser Immediate alternatives • Send and receive crypto through the platform via the web version: usepicnic.com • If you have a euro account with IBAN, use SEPA transfers when applicable What Picnic is doing • Evaluating and integrating new features for possible support in these cases How to stay updated • Periodically check our Help Center

My Account Lost Limits and I'm Asked for Another Verification

According to internal policies, some accounts have been changed to Level 1 status, which limits bank withdrawals and deposits. What to do - Individual users can resolve this directly on the Picnic platform by completing the full KYC (document + selfie/liveness). - Once the revalidation is approved, the limit is automatically restored and withdrawals are released as usual. Next steps:  I can't access my account My KYC revalidation was rejected How to access your wallet on another interface

How the Mobile Limit for Withdrawals and Deposits in Reais Works

The limit for deposits and withdrawals in reais at Picnic is calculated based on a rolling window system. This means the amount is always assessed considering the last 30 days from the current date. How the Limit is Deducted Whenever you make a transaction, the corresponding amount is deducted from the total available limit. Example: - Total limit: R$ 100,000. - You make a Pix of R$ 10,000. - The remaining limit becomes R$ 90,000. This amount of R$ 10,000 will only be available again 30 days after the transaction date. Practical Example - On the 1st of the month: you send a Pix of R$ 10,000. - This amount will only count towards the limit again starting on the 31st of the same month. - If you make another Pix on the 5th, its amount will be available on the 5th of the following month. Thus, each transaction has its own 30-day cycle. Important to Know - The rule applies to all deposits and withdrawals in reais. - It also applies to customized limits above R$ 100,000. - The system ensures greater predictability and security in operations.

How to increase my deposit limit at Picnic

If you've reached your account's BRL (Pix) deposit limit and want to move larger amounts, you can request an increase. The review is done by our payment partner, and approval depends on sending the right documents — in the right format. This article explains who can apply, exactly which documents to send, and how long it takes, so you can send everything at once and avoid back-and-forth. Who can apply The limit increase is meant for customers who can prove net worth, income, or revenue compatible with the amounts they want to move. As a reference: declared net worth of R$ 200,000 or more, with no debts or committed assets and a provable origin — or, for companies, provable relevant monthly revenue (above R$ 100,000/month). Other profiles may be reviewed case by case by the partner — talk to our team in the chat. Important: Picnic does not set the new limit amount. The payment partner reviews the documentation and approves the ceiling. Our team only forwards your request and brings back the answer. Documents — Individuals (CPF) The #1 cause of delays is documents in the wrong format. Check carefully: 1. Complete income-tax return + delivery receipt - Send your most recent complete income-tax return (declaração de IR) and the delivery receipt (recibo de entrega) — both. - Download the original PDFs directly from the Receita Federal website/app (gov.br) — the option that saves the return and the receipt as PDFs. - Do not send photos of printed paper or screenshots — those files arrive without legible text and are rejected. - Exempt from filing? No problem — just tell us explicitly that you are exempt and did not file, so we can register that with the partner. (An exemption statement does not replace the tax return when one is required; that's why it's important to tell us which case is yours.) 2. Recent proof of residence (last 3 months), in your name - A utility bill — electricity, water, phone, or internet — in your name, showing your current address. - The document must show name and address together, on the same document. - A standalone payment slip (boleto) does not count as proof of address. We need the full bill (with the consumption/service details), not the billing slip. - Recently moved? Let us know — we'll help you find an interim document showing your name and current address. 3. Net-worth confirmation - If the total declared on your tax return is already R$ 200,000 or more with no debts, the return itself serves as proof. - If it's below that or carries debts, send an alternative proof: recent payslips or an investment position report. Documents — Companies (CNPJ) For company accounts, the documents usually requested are: - Proof of the company's address (last 3 months), in the company's name or showing the CNPJ — a utility bill, IPTU (property tax), a recent lease agreement, or official correspondence all work, as long as the document is issued by a third party (self-declarations are not accepted). Even if the company's address is the same as the partner's home, the document must identify the company; - Proof of financial capacity — any of: tax accounting records (ECF), balance sheet (preferably signed), income statement (DRE), a revenue declaration, or bank statements from the last 3 months; - For all ultimate beneficial owners (UBOs) holding more than 25%: a legible ID document (RG, driver's license, or passport) showing both sides, and proof of address issued in the last 3 months. The same format rules apply here: original, legible PDFs — no photos of printed paper or screenshots. Depending on the account's profile and type of operations, the team may request additional documentation directly in the chat. How to send and how long it takes 1. Open the support chat and say you want to increase your deposit limit. 2. Send all the documents above in the chat itself (not by e-mail), already in the correct format. 3. Our team checks that everything is legible and forwards it to the partner. 4. Review time: about 7 business days from the complete submission (it may vary with demand). The answer comes back in the chat. Tip: sending the right documents on the first try is what speeds things up the most. If a file arrives illegible or in the wrong format, we'll need to ask again — and that restarts the wait. Frequently asked questions What is my current limit? The limit is monthly and resets on the 1st of each month. You can check how much you've already used in the app, in the BRL deposit area. Does the increase apply to the card too? The limit increase covered here is for BRL (Pix) deposits. Card usage limits follow their own rules. Do I need to send my CPF? No — we already identify your account from our records.