Signs of a defective card:
- Does not work on any card reader
- Numbers or data are illegible
- Physical card is cracked or broken
Basic test:
- Try the card at different locations
- Check if the chip is clean and unscratched
- Test contactless payment (tap)
If the defect is confirmed:
- Open the app and cancel the card
- Still in the app, request a new one
- You can always create and use just the virtual card