Did you just make a deposit, try to pay with your Picnic card, and the terminal showed 'insufficient funds'?
In most cases, this is related to where the money was deposited or a delay in balance synchronization, and it can be resolved quickly.
1 Confirm Where Your Deposit Went
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Deposits made to the card go directly to the balance in digital dollars ($USD): this is the balance the card uses for purchases and withdrawals. However, due to some instability in the financial system, the balance might be in the Multicurrency Account.
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Balance in the Multicurrency Account is not used directly by the card: you need to access it and send it to the card again.
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If your balance doesn't appear on the card, check the Multicurrency Account:
- On your browser, go to usepicnic.com
- Use the same email you use to access the app
- After logging in, check the Multicurrency Account balance.
- Click on Card>Add balance > Multicurrency Account
2 Card Balance Hasn't Synced on the Network Yet
If the balance is already on the card, but the purchase keeps failing:
- Wait a few minutes and refresh the app
- Wait 3 to 5 minutes after the deposit for the network to recognize the new balance.
- Close and reopen the app and check again.
- Try again just one more time
- If it was declined, avoid multiple attempts in a row.
- Wait a few minutes and try just one more time.
3 Other Reasons for 'Insufficient Funds'
Confirm the exact purchase amount
- Check if the balance in $USD covers the final amount converted to the local currency (including possible merchant fees).
- Whenever possible, leave a safety margin above the final purchase amount.
Configuration or terminal limits
- If the purchase fails at more than one merchant, it could be something with the card (like a daily limit).
- If it fails only at a specific place, it's very likely a terminal issue (try inserting the card instead of just tapping).