If you are trying to finalize the registration to request the card and the system rejects any field, do the following:
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Review the text you entered (name, address, complement, city, etc.).
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Remove accents, special symbols, and cedilla, for example:
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João→Joao -
São Paulo→Sao Paulo -
Coração→Coracao -
Müller→Muller
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Use only simple letters, numbers, and spaces.
After adjusting, try submitting the form again.
Does this change my “real” data?
No.
This is just a technical limitation of field input in the system.
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Your name remains your official name, with all accents and cedillas;
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The data is used normally for registration and analysis purposes, even without accents in the system.