This article helps you understand why a purchase of GNO (cashback currency) might fail and what to do to resolve it.
Before You Start
- Deposits: The money you send to the card automatically goes into the digital dollar balance ($USD). You need to use this balance to buy GNO to activate or increase cashback.
- GNO in the Multicurrency wallet does not count for cashback.
Common Reasons for Failure
- Balance in the Wrong Place
– Attempting to buy GNO in the app without a balance on the card ($USD) - Insufficient Balance
– The purchase amount + fees (if any) exceeds your available balance. - Network/Temporary Instability
– Demand spikes can delay or cancel orders. - Outdated App Version
– Older versions may have errors during the purchase.
How to Resolve
- Confirm Where You Are Buying GNO
– To activate cashback: the purchase uses card balance ($USD). - Check Your Correct Balance
– Open Picnic Card and check the available $USD balance. - Try Again Later
– Go to Cashback → Activate/Increase → Buy GNO. - Update the App
– Download the latest version and repeat the operation. - Wait
– In case of network instability, wait a few minutes and check the transaction history.
Still Not Working?
Contact support through the app or browser and send:
- Date and time of the attempt.
- Amount and screenshots of the error (if any) and the available balance.
* This information is about the cashback program existing until January 31, 2026.