Picnic
en
Language
pt_BR Portuguese (Brazil) en English

Not Receiving the Verification Code via Email

Open in
View as Markdown Open in ChatGPT Open in Claude
P

Pury

Last updated on Jul 15, 2026

Solutions that resolve 99.9% of cases:

  1. Check your spam folder - Codes might end up in junk mail

  2. Sync your device's time - The time must be correct and synchronized with the official time of your country

  3. Look for a session approval email - There might be a message to approve the device

  4. Click the green button twice to approve the device - If you find the approval email, click the green button, then click again on the new page that opens.

  5. Try again: request the code again after 1 min. Try again after 3 hours.

Still not working?

Open the chat at https://usepicnic.com/support and submit this information there:

  • Device used

  • Times of attempts

  • Via browser or Picnic app

  • Full CPF (Brazilian tax ID) used for registration