If your Pix deposit or withdrawal shows the "Under review" status in the app, it is going through a routine review by our payment partner. This is normal and happens automatically for some operations.
Your money is safe
- Deposit: the amount stays reserved until the review finishes. It is not lost or returned — once released, the deposit completes automatically.
- Withdrawal: the amount stays reserved during the review. When it finishes, the withdrawal completes; if for some reason it cannot complete, the amount returns to your Picnic balance.
How long it takes
These reviews are usually completed within a few hours and can take up to 1 business day. In most cases you don't need to do anything — the operation continues on its own once the review finishes.
Do I need to do anything?
Usually, no. In some cases the partner may request additional documentation (for example, about the source of the funds). If that happens, we will message you in the app chat with instructions.
One tip to avoid new reviews: prefer a single transfer instead of several smaller Pix in a row — repeated transfers in a short window can trigger the automatic review again.
When to contact support
If the operation stays "Under review" for more than 1 business day, talk to us in the app chat. We will contact the partner directly to investigate and speed up the release.