If your Pix deposit or withdrawal shows the **"Under review"** status in the app, it is going through a **routine review by our payment partner**. This is normal and happens automatically for some operations.

## Your money is safe

- **Deposit**: the amount stays **reserved** until the review finishes. It is not lost or returned — once released, the deposit completes automatically.
- **Withdrawal**: the amount stays **reserved** during the review. When it finishes, the withdrawal completes; if for some reason it cannot complete, the amount returns to your Picnic balance.

## How long it takes

These reviews are usually **completed within a few hours** and can take **up to 1 business day**. In most cases you don't need to do anything — the operation continues on its own once the review finishes.

## Do I need to do anything?

Usually, no. In some cases the partner may request **additional documentation** (for example, about the source of the funds). If that happens, we will message you in the app chat with instructions.

One tip to avoid new reviews: prefer **a single transfer** instead of several smaller Pix in a row — repeated transfers in a short window can trigger the automatic review again.

## When to contact support

If the operation stays "Under review" for **more than 1 business day**, talk to us in the app chat. We will contact the partner directly to investigate and speed up the release.