USD & EUR Deposits

ACH Push vs. ACH Pull: avoid returns and fees

Picnic does not accept deposits initiated through external apps (ACH Pull). What is ACH Pull This is when you try to use your dollar account details at another bank or brokerage to "pull" money from there to your Picnic account. This method works like a pre-authorized or automatic debit on a third-party platform. Understand the difference - ACH Push (supported): you initiate the transfer from your bank/brokerage to Picnic. - ACH Pull (not supported): the brokerage/bank tries to withdraw to the Picnic account as if it were an automatic debit Frequently Asked Questions Will ACH Pull work in the future? We are always improving the experience, but at the moment ACH Pull is not supported. Can Picnic "manually authorize" a pending ACH Pull? No. Since this type of debit is not supported, there is no way to manually approve a Pull attempt. Is Direct Deposit Push or Pull? It is usually Push (Credit), as it is a transfer to the account (inbound). However, the name may vary by institution. See also ACH Transfer: What it is and which methods are accepted How long will it take for my Dollar deposit to clear

Dollar Account Registration Not Approved: What to Do

Activating the dollar account (Noah partnership) undergoes an automatic security check that takes, on average, 3 minutes. If your account was not approved or the verification failed, check the reasons below: 1. Do You Have the Euro Card? Currently, the dollar deposit account is exclusive to Picnic Dollar card users. If you chose the Euro card during your registration, you won't be able to activate the Noah account on this account. 2. Documentation and Selfie Identity verification failure usually occurs due to: - Unreadable photos: The document was blurred or had light reflection. - Expired document: Make sure to use a valid ID (RG or CNH). - Dark environment: When doing facial verification, be in a well-lit place without accessories (sunglasses, hat, etc.). 3. Manual Review If your data was submitted correctly but the account was not approved within 24 hours, your request might have gone into a manual review. What to do? Contact our support team via email at oi@usepicnic.com so we can analyze the specific reason with our banking partner.

Where to Find Your Dollar Account Details

After completing the activation of your Noah account, you will have exclusive banking details in the United States to receive ACH and Wire transfers. Here's how to find them: In the Picnic app: 1. On the home screen, click the "Deposit" button. 2. Make sure the selected currency is Dollar (USD). If it's in Real, just tap the flag icon to change it. 3. Select the "Deposit via ACH" option. 4. Your details will appear on the screen: - Account Holder: Your full name. - Bank Name: Lead Bank. - Routing Number (ACH): Routing code for domestic transfers. - Account Number: Your account number. In the browser 1. On the home screen, click "Card". 2. Then click "Add balance". 3. Select the "Deposit via ACH" option. 4. Your details will appear on the screen: - Account Holder: Your full name. - Bank Name: Lead Bank. - Routing Number (ACH): Routing code for domestic transfers. - Account Number: Your account number. You can click the "copy" icon next to each piece of information.

Fees and Costs: What I pay to use my USD balance

📊 Exact fees for every operation now live in a single place: Complete Picnic fee table. This article keeps the step-by-step on how to withdraw. Picnic was built to give you financial freedom without hidden fees. Exact costs per flow (deposit, spend, convert, withdraw) are now consolidated in the Complete Picnic fee table. How to withdraw from the Picnic app 1. Tap Send 2. Choose the amount 3. Enter a Pix key linked to a bank account in your name How to withdraw on the web (www.usepicnic.com) 1. Click Card, pick the amount and confirm 2. In "My account", wait for the balance to appear, then click on dollar or on Multi-Currency Account 3. Choose Convert and switch to Reais 4. Once the balance is in Reais, click Withdraw 5. Enter a Pix key linked to a bank account in your name See also Complete Picnic fee table — official source of fees (this is your primary reference). Picnic card limits ATM withdrawals

USD Receiving Limits and Rules

📊 Exact fees (ACH, Wire) now live in a single place: Complete Picnic fee table → US Dollars (USD) section. This article keeps only the limits and account ownership rules. When using ACH to deposit into your Picnic balance, observe the limits and ownership permissions below. Fees are in the consolidated table. Transaction limits - Same Ownership or Family: Up to US$ 10,000.00 per transaction. - Third-Party Accounts: Up to US$ 5,000.00 per transaction. - Total Monthly Limit: You can receive up to US$ 20,000.00 per month. Who can send me dollars? Picnic allows you to receive deposits from: - Accounts in your own ownership at other US banks or global platforms. - Third-party accounts (other individuals). - Business Accounts (Legal Entities): Yes, you can receive payments from companies directly into your balance via ACH. For exact USD deposit and withdrawal fees, see the Complete Picnic fee table.

ACH Transfer: What It Is and Which Methods Are Accepted

To ensure your dollar deposit goes through without errors, it's crucial to use the correct sending method. The Picnic Noah account accepts transfers via ACH and Wire (except International Wire, as international transfers from outside the US are not accepted.). ACH vs. Other Methods - ACH (Automated Clearing House): This is the supported method. When setting up the transfer from your originating bank, always choose "ACH," "Standard Transfer," or "Direct Deposit." - Wire Transfer: This is a real-time gross settlement system. Transactions are processed individually and immediately, ensuring the balance reaches the account on the same day (within the cutoff time). - International Wire: Not compatible. - SWIFT: Not compatible. Card Type Restriction Currently, creating a Noah account for dollar deposits is exclusive to users with a Dollar card. Accounts with a Euro card do not support this feature.

What is the timeframe for my Dollar deposit to be credited?

Unlike transfers in Reais, Dollar deposits via ACH have their own international processing time within the American banking network. Timeframes and Notifications - Processing time (ACH): The amount takes, on average, up to 3 business days to be credited. - Processing time (Wire): Processed on the same day, provided it is done within the cutoff time (by 7:00 PM ET / 9:00 PM BRT). Transfers made after this time or on weekends/holidays will be processed on the next business day. - Receipt notification: You don't need to constantly check the app. As soon as the deposit is identified and processed by the banking network, we will send you a notification in the app and a confirmation email. Why don't I see the deposit in my History? It's important to know that the transaction will only be visible in your Transaction History after processing is complete and the notification is sent. If you recently made the transfer from the originating bank, it's normal for it not to appear yet in the Picnic statement.

How to Make a Deposit in Dollars via ACH

You can now load your balance directly in US dollars (USD) through our partnership with Noah. The process is simple and can be done both via the app and the web version. Step-by-step on Picnic: 1. Access the deposit area: In the Picnic app, click on "Deposit". If the default mode is in Brazilian Real (BRL), switch to Dollar (USD). 2. Verify your identity: Follow the on-screen instructions. The review process takes only 2 to 3 minutes.  3. Get your banking details: After approval, the app will generate your unique receiving details: - Account Holder Name: Your full name. - Bank: Lead Bank (our official partner in the US). - ACH Routing Number (Routing Number). - Account Number (Account Number). 4. Make the transfer: Copy this information and use it at your originating bank (such as Wise, Revolut, Chase, etc.). Tip: Some banks may ask you to "link the account to Lead Bank". You can confirm the operation; anything sent to these details will automatically appear in your Picnic interface. Important: how to choose the best option at your bank 1. Access the app of the bank where your money is stored. 2. Choose a transfer (ACH/Wire and use the Push/Credit option when applicable). Do not choose the options Debit, ACH Debit, ACH Pull, or Auto-debit 3. Confirm the amount to be sent.

What is the country of origin of the Picnic IBAN?

When sending a Euro transfer to your Picnic account IBAN, your bank may ask you to confirm the country of origin of the beneficiary bank. Picnic's IBAN is issued in Estonia. When prompted by your bank, select Estonia as the beneficiary country. Step by step 1. Go to the transfer section of your bank. 2. Enter your Picnic account IBAN as the beneficiary. 3. When the bank asks for the country of origin of the IBAN or the beneficiary bank, select Estonia. 4. Confirm and send the transfer as usual. Why Estonia? Picnic uses a regulated banking infrastructure in Estonia for issuing IBANs. This ensures compliance with European regulations and enables fast, secure SEPA transfers. If you have any further questions, please contact our support team.

Why Am I Getting an Error When Generating My IBAN

Did you try to generate your IBAN in the Picnic app and see the message "Something went wrong"? Or is your IBAN creation showing as pending? This error is common and has a simple solution. Let's solve it together. Common Causes - Incomplete registration with Monerium – your IBAN is issued by Monerium, our partner, and your registration there might be pending. - Existing account – you might have created an account with Monerium in the past and didn't complete the process. - Temporary network failure – a connection error might have interrupted the automatic account creation. How to Resolve Follow the steps below to complete your registration with Monerium and unlock your IBAN: 1. Visit the Monerium website Go to https://monerium.com 2. Log in with your Picnic email Click on "Log in" Use the same email registered in the Picnic app - Never created a password? Click on "Forgot your password?" 3. Complete your profile and identity verification Fill in the requested information Submit the required documents for identity verification (KYC) 4. Return to the Picnic app Log out Log back in to sync the information The process should now work correctly Next Steps Now that your IBAN is unlocked: 1. Make a deposit in euros via SEPA 2. Use your IBAN to receive transfers from Europe

How to Deposit Euros with IBAN

You can load your Picnic wallet by sending a bank transfer in euros to a personal IBAN in your name. Here's how it works. Who Can Use It The euro deposit service is available for residents of the European Union, Switzerland, the United Kingdom, and Brazil. How to Activate Your Euro Account Activation is done only once and takes just a few minutes: 1. In Picnic, go to Deposits and Withdrawals and select Euro (EUR). 2. You will be redirected to Monerium, our regulated partner, to create your account and complete the identity verification (KYC – Know Your Customer). 3. After completing the KYC, return to Picnic and finish the activation. 4. In a few minutes, you will receive an email confirmation that your personal IBAN is ready. How to Deposit 1. Copy your IBAN displayed in Picnic. 2. Access your internet banking and make a euro transfer from an account in your name. 3. Once the amount arrives, it will be automatically converted into EURe (digital euro) and credited to your Picnic wallet. Important to Know - The IBAN is personal and linked to your registration. - The deposit must be made from a bank account in your name. - The conversion to EURe is instant after bank settlement. - You only need to go through the activation process once. Frequently Asked Questions 1. Are there transaction limits? - Currently, there is a limit of 15,000 euros per transaction. Soon, we will allow users to attach supporting documentation for transactions exceeding this amount. 2. Can I receive my salary in Picnic? - Yes! Your account is ready to receive regular transfers, including salaries. 3. Can I have multiple IBANs in Picnic? - Currently, a user can have only one IBAN in Picnic. However, it is possible to have multiple Picnic accounts and link this same IBAN to them, one at a time. Next step: See how to make euro withdrawals with Picnic →

Third-Party Payments in Euro via Monerium

Through our partnership with Monerium, you have a personal IBAN that allows you to directly connect your blockchain wallet to the European banking network (SEPA). Third-Party Payments Unlike other currencies, Euro (EURe) operations allow you to send and receive funds from accounts not in your name. - Receiving: You can provide your Monerium IBAN to receive third-party payments, such as salaries or transfers from friends. - Sending: You can send Euros directly from your Picnic wallet to the IBAN of any person or company that supports the SEPA method. Important Rules and Restrictions While the use of third-party accounts is allowed, there are mandatory guidelines that must be followed: - Account Ownership: You cannot conduct transactions on behalf of another person. The Picnic account and linked IBAN must be operated exclusively by the account holder. - Restricted Categories: Payments involving legally restricted or high-risk counterparties (as per Monerium Article 17) will not be processed. - Supported Network: The transaction will only be completed if the destination or origin IBAN is compatible with the SEPA system. How the Process Works - Deposit: When transferring Euros to your personal IBAN, the amount is automatically converted into EURe in your Picnic wallet. - Withdrawal: When sending to an external IBAN, the EURe tokens are redeemed and the Euros are sent via SEPA to the destination account. Frequently Asked Questions Are there fees for SEPA transfers via Monerium? Monerium does not charge fees for 1:1 transfers between your IBAN and the banking network. Can I receive my salary directly in Picnic in Euro? Yes. Since your IBAN is issued in your own name, it supports third-party payments, including from companies.