Pix Deposits (BRL)
How to deposit Brazilian reais into Picnic using Pix and what to do when a deposit doesn't arrive.
Why does a different name (Genius Labs / BRLA) appear on the Pix to Picnic?
When you generate a Pix inside the Picnic app or website and confirm the transfer in your bank, the beneficiary name shown is not "Picnic". Instead, you'll see the name of the partner responsible for processing the deposit — currently Genius Labs (also known as BRLA). This is completely normal and expected. You can go ahead with the payment with peace of mind. Why does another company's name appear? Picnic works with licensed partners that handle converting Brazilian reais (BRL) into digital reais — the currency shown inside the app. Due to regulatory requirements, the Pix is processed directly into that partner's account, which is why their name appears as the beneficiary in your bank. The current partner is Genius Labs (the same company that operates the BRLA brand). You may see this name in a few different ways in your bank, such as: - Genius Labs - genius labs.ai - BRLA - BRLA Digital How to know everything is fine To make sure the deposit will reach your Picnic, just confirm that the Pix code (or QR code) was generated inside the app or on the official Picnic website (usepicnic.com), on the deposit screen. If it was, you can confirm the payment normally. Once the Pix is confirmed, the balance shows up in your Picnic account within a few seconds. Want to test before sending a larger amount? If it's your first time or you want to confirm everything is fine before transferring a larger amount, you can make a test Pix starting at R$ 30 — at no extra cost. The amount lands in your Picnic account in seconds. When should I worry? The only scenario where you should not go ahead with the payment is if the Pix code was not generated inside the Picnic app/website (for example, if someone sent you a QR code by message). In that case, don't confirm it and start a conversation with our team.
How can I send money to Picnic
You can quickly and securely add funds to your Picnic Multicurrency account or card using Pix. Before you start Make sure that: - You have completed your identity verification (KYC) - Your app or browser is updated Step by step 1. Access Picnic In the app or browser, log in with your email and verification code. 2. Tap “Deposit” This option appears on the app's home screen and also in the Multicurrency account in the browser. In the app, the deposited balance goes directly to your Picnic card in digital dollar ($USD). In the browser, the deposit goes to your Multicurrency account in digital real (R$) — unless you are in the Card tab, where it follows the same process as the app. 3. Enter the amount you want to deposit Enter the amount in reais. The system will automatically show the equivalent amount in digital dollars, when applicable. 4. Copy the Pix code Tap “Copy code” or scan the QR Code in your bank's app. 5. Complete the payment Paste the code into your bank's app and confirm the transfer via Pix. The amount will be credited in a few minutes. Important: Picnic currently only accepts deposits via Pix. Next steps Once the deposit is confirmed: - On the Picnic card, the digital dollar balance can be used for: - International purchases - ATM withdrawals - Activate cashback by purchasing GNO - In the Multicurrency account (browser), the digital real balance can be used for: - Loading the card - Investing in digital assets - Letting your money grow in the Easy Income section Pix deposit on the card didn't go through. What to do? How the mobile limit for withdrawals and deposits in reais works
PIX Deposit Didn't Reflect on the Card
In rare cases, the BRL→USD conversion may fail, and the amount remains in the Multi-currency Account. You can manually complete the conversion in a few steps. When this happens, only you can manually complete the process. Why? Picnic operates on self-custody: you have full control of your money 100% of the time. This means that not even Picnic can move your funds on your behalf. How to resolve Simply access your Picnic account through the browser and follow these steps: 1. Go to https://usepicnic.com and log in with your account. 2. Go to the your card section and click on “Add balance”. 3. Choose “Multi-currency Account” and select Brazilian Real (BRL). 4. Enter the amount you want to send or click MAX to use the entire available balance. 5. Confirm and execute the transaction. Done! Within 3 minutes, the amount will be available on your USD card for immediate use.
I Can't Deposit on Picnic: Rejected by the Bank
Possible Causes - Incorrect bank details (invalid key, non-existent account). - Destination account belongs to a different CPF (Brazilian tax ID) than the Picnic account. - Joint or business account that does not match the registered account holder. - Temporary restrictions at the destination bank. What You Can Do 1. Confirm the PIX key used: it must be linked to the same CPF as the Picnic account holder. 2. Avoid using joint or business accounts, as they are not accepted by the system. 3. Check for any typing errors in the key. 4. If the bank is experiencing instability, wait and try the operation again later. 5. Unfortunately, some banks refuse to send Pix to our key. The only alternative for now is to try a different bank.
Bank Won't Accept Deposits to Picnic
Banks with restrictions: Unfortunately, some banks are not processing deposits to Picnic due to internal policies related to cryptocurrencies. How to resolve: 1. Try another bank - Use a different bank account to make the PIX transfer - Digital banks generally have fewer restrictions 2. Complete KYC via card - Request the physical card in the app - Complete identity verification - This may unlock different PIX codes that work with more banks 3. Try at different times - Some banks block PIX for crypto at specific times - Try in the morning or on weekdays
I Sent a Pix from an Account in Someone Else's Name
For security and regulatory compliance, Picnic only accepts deposits from accounts with the same CPF (Brazilian individual taxpayer registry) as the account holder. What happens in these cases - If the Pix comes from an account in someone else's name, the transaction will be automatically rejected. - The amount will be returned to the originating bank, usually within a few minutes or hours. - Even if the Picnic account holder has a CNPJ (Brazilian business registry) in their name, this type of transfer is also not accepted. Practical summary All deposits must come from a bank account with the same CPF or CNPJ as the Picnic account holder. Third-party transactions are refunded.