This article can help you when you confirm an action on Picnic, but the signature on the external wallet takes longer than expected.
If you access Picnic via email, look for guidance on each action (send, convert, buy crypto, load the card) in other articles here in the Help Center.
Step-by-step to Sign
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Review the action on Picnic (amount, fee, and asset).
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Click Confirm.
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Accept the request that appears in the extension/app (and on the device, if you have a hardwallet).
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Wait for the success return on the Picnic screen.
What Might Delay
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Pending confirmation request in the wallet (the window is behind the browser).
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Locked device.
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Unstable internet on the computer/mobile.
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Network peak of the asset (high traffic or large queue).
Quick Tips
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Look for the wallet window and check if there is a signature request.
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Close and reopen the wallet extension and try again.
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Switch tabs and return to Picnic to force a status update.
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Test another internet connection (4G/5G/Wi-Fi).
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Avoid multiple consecutive attempts; wait 1–2 minutes between them.
Outcome
Once the signature is completed, Picnic shows the confirmation on the screen and the action proceeds as usual (sending, converting, buying, etc.).
If It Doesn't Work
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Redo the process: reload the page, reconnect the wallet, and repeat.
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Disconnect and reconnect the account; close other interfering extensions.
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Try later: during peak times, the network may be congested.