This article can help you when you confirm an action on Picnic, but the **signature on the external wallet** takes longer than expected.

If you access Picnic via email, look for guidance on each action (send, convert, buy crypto, load the card) in other articles here in the **Help Center**.

## Step-by-step to Sign

1.  **Review the action** on Picnic (amount, fee, and asset).
    
2.  Click **Confirm**.
    
3.  **Accept the request** that appears in the extension/app (and on the device, if you have a hardwallet).
    
4.  Wait for the **success return** on the Picnic screen.
    

## What Might Delay

-   **Pending confirmation request** in the wallet (the window is behind the browser).
    
-   **Locked device**.
    
-   **Unstable internet** on the computer/mobile.
    
-   **Network peak** of the asset (high traffic or large queue).
    

## Quick Tips

-   Look for the **wallet window** and check if there is a signature request.
    
-   **Close and reopen** the wallet extension and **try again**.
    
-   **Switch tabs** and return to Picnic to force a status update.
    
-   Test another **internet connection** (4G/5G/Wi-Fi).
    
-   Avoid **multiple consecutive attempts**; wait **1–2 minutes** between them.
    

## Outcome

Once the signature is completed, Picnic shows the **confirmation** on the screen and the action proceeds as usual (sending, converting, buying, etc.).

## If It Doesn't Work

-   Redo the process: **reload the page**, reconnect the wallet, and **repeat**.
    
-   **Disconnect and reconnect** the account; close other interfering extensions.
    
-   Try later: during peak times, the network may be **congested**.