Pix is the fastest method to transfer balance from your Picnic account, with almost instant settlement.
Processing Time
Most of the time, the amount is available in your account within seconds after confirmation from your originating bank.
In rare cases of instability in the Central Bank's network, this period may extend by a few minutes.
What Can Cause Delays
Although Pix is immediate, some external factors can delay the transaction:
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Security Review: Your originating bank may temporarily hold the amount for security verification.
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Routine partner review: If the operation appears as "Under review" in the app, the amount stays reserved while our partner completes its review. It usually finishes within a few hours and can take up to 1 business day.
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Mismatched Data: Ensure the Pix was sent from an account under your ownership (same CPF).
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System Instability: Temporary failures in the Central Bank's system or banking apps.
Frequently Asked Questions
My Pix hasn't arrived yet. What should I do? First, check whether the amount was credited to your bank account. If the operation shows "Under review" in the app, the amount is reserved during a routine review by our partner. It usually finishes within a few hours and can take up to 1 business day. In this case, you do not need to do anything. If it takes longer than 1 business day, or if the operation is not "Under review" and the amount has not appeared, contact our support.
Can I deposit via Pix from a third-party account? No. For security and compliance reasons, we only accept deposits from accounts registered under the same CPF as the Picnic account holder.
See also
How can I send money to Picnic
How to withdraw to my bank account
Bank doesn't accept deposits to Picnic
My Pix shows "Under review" — what it means and how long it takes