When loading your Picnic card with crypto, you must always choose the same network that will be used for the transfer from your wallet or exchange.
If you send via a different network than the one chosen in the app, the deposit may not be identified and may not be credited to your card balance.
Example of the Issue
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In the Picnic app, you choose:
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Currency: USDT
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Network: Base
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But on your exchange, you send:
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Currency: USDT
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Network: BSC
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In this case, even though it's "the same currency," the deposit won't match the request you created in Picnic.
What Happens If I Use the Wrong Network?
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The deposit may not be credited to your balance;
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In practice, the funds may become stuck on the sent network;
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In many cases, it is not possible to recover these funds.
Picnic cannot guarantee the recovery of deposits sent:
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Via the wrong network;
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To addresses different from those informed in the app;
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Outside the timeframe or with an amount significantly different from requested (when applicable).
How to Avoid Network Issues
Before sending crypto from your wallet or exchange, check:
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Identical currency to the one shown in Picnic (e.g., USDC, USDT, BTC, etc.);
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Exactly the same network as chosen in Picnic (e.g., Ethereum, Gnosis, Polygon, etc.);
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Identical wallet address as shown in the app (copy and paste, do not type manually).
If something is different, cancel the operation and create a new crypto deposit request in Picnic with the correct information.