When loading your Picnic card with crypto, you must always choose **the same network** that will be used for the transfer from your wallet or exchange.

If you send via a **different network than the one chosen in the app**, the deposit may **not be identified** and may not be credited to your card balance.

### Example of the Issue

-   In the Picnic app, you choose:
    
    -   Currency: USDT
        
    -   Network: **Base**
        
-   But on your exchange, you send:
    
    -   Currency: USDT
        
    -   Network: **BSC**
        

In this case, even though it's "the same currency," the deposit **won't match** the request you created in Picnic.

### What Happens If I Use the Wrong Network?

-   The deposit may **not be credited** to your balance;
    
-   In practice, the funds may become **stuck on the sent network**;
    
-   In many cases, it is **not possible to recover** these funds.
    

Picnic cannot guarantee the recovery of deposits sent:

-   Via the wrong network;
    
-   To addresses different from those informed in the app;
    
-   Outside the timeframe or with an amount significantly different from requested (when applicable).
    

### How to Avoid Network Issues

Before sending crypto from your wallet or exchange, check:

1.  **Identical currency** to the one shown in Picnic (e.g., USDC, USDT, BTC, etc.);
    
2.  **Exactly the same network** as chosen in Picnic (e.g., Ethereum, Gnosis, Polygon, etc.);
    
3.  **Identical wallet address** as shown in the app (copy and paste, do not type manually).
    

If something is different, **cancel the operation** and create a new crypto deposit request in Picnic with the correct information.