Understand typical timelines, check key points, and know when to open a support ticket.
Timelines
- Many refunds are processed within up to 5 business days. In other cases, the timeline may vary depending on the acquirer (machine/gateway) and confirmation on the Gnosis network (card issuer).
- Maximum timeline: 28 days (very rare).
Always confirm with the merchant that the refund/cancellation order was sent.
When to Contact Support
Contact us if:
- An unusual amount of time has passed and no credit has appeared.
Include: date and amount of purchase, merchant name, screenshots of Card → Balance, and link to the receipt (Blockchain receipt).
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