Deleting the account is irreversible and ends access to the features linked to it. Account deletion is not the way to change your email or move your profile to another account.
What You Should Know Before Closing
Due to the nature of blockchain technology, it's important to understand how your data is handled:
- Personal Data: All your identification information and access to Picnic are deleted from our servers.
- Blockchain Address: Your digital wallet will continue to exist on the blockchain network. As it is a public and immutable infrastructure, it is not possible to delete an address from the network.
- Functionalities: If you try to log in again after deletion, the wallet will still exist, but your account will no longer have active functionalities, such as using Pix.
Before deleting:
- Withdraw all assets (investments, balances, cryptocurrencies)
- Cancel physical card and remove from digital wallets
- Confirm there are no pending transactions
How to do it:
- In the app (iOS/Android) — this is the only way to close your account yourself: open the Settings menu and tap Delete account. Follow the steps to confirm (you must have no remaining balance and confirm by typing the displayed code and the account email).
- On the web (usepicnic.com): there is no account-closure button on the website. If you can't use the app, contact our support through the chat and our team will close the account for you.
⚠️ Important: the Account settings → KYC Management → Remove option on the web does NOT close your account. It only unlinks your KYC profile from that account — the account stays active. If you intend to use another email, read How to Add Personal Data to Another Account Correctly before removing it. To actually close your account, use the app or contact support.