This action is irreversible. The data will be permanently lost and cannot be used again in another account.

#### **What You Should Know Before Closing**

Due to the nature of blockchain technology, it's important to understand how your data is handled:

-   **Personal Data:** All your identification information and access to Picnic are deleted from our servers.
-   **Blockchain Address:** Your digital wallet will continue to exist on the blockchain network. As it is a public and immutable infrastructure, it is not possible to delete an address from the network.
-   **Functionalities:** If you try to log in again after deletion, the wallet will still exist, but your account will no longer have active functionalities, such as using **Pix**.

**Before deleting:**

1.  Withdraw all assets (investments, balances, cryptocurrencies)
2.  Cancel physical card and remove from digital wallets
3.  Confirm there are no pending transactions

**How to do it:**

-   **In the app (iOS/Android) — this is the only way to close your account yourself:** open the **Settings** menu and tap **Delete account**. Follow the steps to confirm (you must have no remaining balance and confirm by typing the displayed code and the account email).
-   **On the web (usepicnic.com):** there is no account-closure button on the website. If you can't use the app, contact our support through the chat and our team will close the account for you.

⚠️ **Important:** the **Account settings → KYC Management → Remove** option on the web does **NOT** close your account. It only unlinks your KYC profile from an account so it can be reused on another one — the account stays active. To actually close your account, use the app or contact support.