If you accidentally deleted your Picnic passkey from your password manager (Google Password Manager, iCloud Keychain, 1Password, Bitwarden, etc.), don't worry: your funds are still safe. You'll need to go through the account recovery process to register a new passkey.
Why does this happen?
Your Picnic passkey is stored in your device's password manager — not on Picnic's server. When you delete the passkey directly in the manager, Picnic loses the reference needed to authenticate you on that device.
Important to know: Picnic does not have a copy of your passkey. For security and self-custody reasons, the passkey is encrypted and stored only on your device/manager. That's why recovery requires confirming your identity again.
Step by step to recover access
Step 1 — First, check if the passkey was actually deleted
Before starting recovery, check the manager:
- Android: Settings → Google → Password Manager → search for "Picnic" or "usepicnic.com".
- iPhone: Settings → Passwords → search for "Picnic" or "usepicnic.com".
- 1Password / Bitwarden / other apps: open the manager app and search for the Picnic entry.
If the passkey is there, the issue is something else — try to sign in normally through the app or site.
Step 2 — Start the recovery process
- Make sure you are signed out of your account.
- Open the Picnic app or go to usepicnic.com.
- On the sign-in screen, tap Recover my account.
- Enter your registered email.
- You'll receive a verification code by email. Enter the code to confirm your identity.
Step 3 — Register a new passkey
After confirming your email, you'll be prompted to register a new passkey on the device you're using. Follow the on-screen instructions and authenticate with your biometrics.
Step 4 — Wait the 7-day security period
After registering the new passkey, a 7-day security period starts. This period exists to protect you in case someone tries to recover your account without authorization.
During these 7 days:
- The account is temporarily on hold (no fund movements).
- Your funds remain safe — they are on the blockchain.
- You'll receive emails updating you on progress.
After the 7 days, the new passkey is activated and you can use the account normally again.
How to avoid deleting the passkey in the future
- When organizing your password manager, pay close attention before deleting entries related to "Picnic" or "usepicnic.com".
- Register an additional passkey on another device (for example, both on the phone and on the computer). That way, if you delete one, the other works as a backup.
- Consider using a dedicated password manager (1Password, Bitwarden) instead of the system-native one — they usually have better protection against accidental deletion.
What if I don't remember the email I used?
Without the email, unfortunately it isn't possible to start the recovery process. See: I lost access to my login email.