If you **accidentally deleted your Picnic passkey** from your password manager (Google Password Manager, iCloud Keychain, 1Password, Bitwarden, etc.), don't worry: your funds are still safe. You'll need to go through the account recovery process to register a new passkey.

## Why does this happen?

Your Picnic passkey is stored in your device's password manager — not on Picnic's server. When you delete the passkey directly in the manager, Picnic loses the reference needed to authenticate you on that device.

Important to know: **Picnic does not have a copy of your passkey**. For security and self-custody reasons, the passkey is encrypted and stored only on your device/manager. That's why recovery requires confirming your identity again.

## Step by step to recover access

### Step 1 — First, check if the passkey was actually deleted

Before starting recovery, check the manager:

-   **Android:** Settings → Google → Password Manager → search for "Picnic" or "usepicnic.com".
-   **iPhone:** Settings → Passwords → search for "Picnic" or "usepicnic.com".
-   **1Password / Bitwarden / other apps:** open the manager app and search for the Picnic entry.

If the passkey is there, the issue is something else — try to sign in normally through the app or site.

### Step 2 — Start the recovery process

1.  Make sure you are **signed out** of your account.
2.  Open the Picnic app or go to **usepicnic.com**.
3.  On the sign-in screen, tap **Recover my account**.
4.  Enter your registered email.
5.  You'll receive a **verification code by email**. Enter the code to confirm your identity.

### Step 3 — Register a new passkey

After confirming your email, you'll be prompted to **register a new passkey** on the device you're using. Follow the on-screen instructions and authenticate with your biometrics.

### Step 4 — Wait the 7-day security period

After registering the new passkey, a **7-day security period** starts. This period exists to protect you in case someone tries to recover your account without authorization.

During these 7 days:

-   The account is temporarily on hold (no fund movements).
-   Your funds remain safe — they are on the blockchain.
-   You'll receive emails updating you on progress.

After the 7 days, the new passkey is activated and you can use the account normally again.

## How to avoid deleting the passkey in the future

-   When organizing your password manager, **pay close attention** before deleting entries related to "Picnic" or "usepicnic.com".
-   Register an **additional passkey** on another device (for example, both on the phone and on the computer). That way, if you delete one, the other works as a backup.
-   Consider using a dedicated password manager (1Password, Bitwarden) instead of the system-native one — they usually have better protection against accidental deletion.

## What if I don't remember the email I used?

Without the email, unfortunately it isn't possible to start the recovery process. See: [I lost access to my login email](https://help.usepicnic.com/hc/picnic/articles/lost-access-to-login-email).

## See also

-   [How to recover or replace your passkey](https://help.usepicnic.com/hc/picnic/articles/how-to-recover-or-replace-your-access-key-on-picnic)
-   [Passkey: Recovery mode (7 days)](https://help.usepicnic.com/hc/picnic/articles/access-key-recovery-mode)
-   [Security and self-custody on Picnic](https://help.usepicnic.com/hc/picnic/articles/security-and-self-custody-on-picnic-how-your-access-keys-protect-your-account)