**Solutions that resolve 99.9% of cases:**

1.  **Check your spam folder** - Codes might end up in junk mail
2.  **Sync your device's time** - The time must be correct and synchronized with the official time of your country
3.  **Look for a session approval email** - There might be a message to approve the device
4.  **Click the green button twice to approve the device** - If you find the approval email, click the green button, then click again on the new page that opens.
5.  **Try again:** request the code again after 1 min. Try again after 3 hours.

**Still not working?**

Contact our support by sending:

-   Device used
-   Times of attempts
-   Via browser or Picnic app
-   Full CPF (Brazilian tax ID) used for registration

Our contact: oi@usepicnic.com