Our card infrastructure provider, GnosisPay, is experiencing an instability that may temporarily affect some functions of the Picnic Card over the next few hours. We want to be fully transparent with you.
May be temporarily unstable
- Card transactions
- Card deposits (top-ups)
No impact at all
- Your Caixinha and Picnic Pro (crypto and Renda Fácil)
- Picnic Card withdrawals
Your balance is safe. This is a temporary provider instability, not a problem with your account.
We're monitoring this closely, in direct contact with GnosisPay, and we'll let you know as soon as everything is stable.
Need help?
If you have any questions, reach out to us at oi@usepicnic.com or through the in-app chat.