Our card infrastructure provider, **GnosisPay**, is experiencing an instability that may temporarily affect some functions of the **Picnic Card** over the next few hours. We want to be fully transparent with you.

## May be temporarily unstable

-   Card transactions
-   Card deposits (top-ups)

## No impact at all

-   Your Caixinha and Picnic Pro (crypto and Renda Fácil)
-   Picnic Card withdrawals

Your balance is safe. This is a temporary provider instability, not a problem with your account.

We're monitoring this closely, in direct contact with GnosisPay, and **we'll let you know as soon as everything is stable**.

## Need help?

If you have any questions, reach out to us at [oi@usepicnic.com](mailto:oi@usepicnic.com) or through the in-app chat.