When performing operations on Picnic, you might encounter error messages or limitations. See below for the main situations and how to act in each case.
1. Account Ownership
Ensure that the bank account is in your name.
Transactions between third-party accounts are not allowed and will be automatically declined.
2. Available Limit
Monitor your deposit and withdrawal limit within the 30-day period.
If the limit is exhausted, the operation cannot be completed until the cycle renews.
3. Unexplained Error Message
Since operations depend on responses from the blockchain, temporary instabilities may occur.
In these cases, the recommendation is to wait a few minutes and try again after the network stabilizes.
4. Restart Your Session
If the problem persists, do the following:
Log out of your account.
Log back in.
Try to perform the operation once more.
Next Steps
Why Isn't My Pix Withdrawal Working
Pix Withdrawal Left the Card but Didn't Reach the Bank Account
Why Can't I Make Deposits and Withdrawals