To ensure your cryptocurrencies safely reach your card, the Picnic app uses unique deposit addresses generated by Relay.
What is a Unique Deposit Address
Whenever you decide to add balance to your card via crypto, the app generates a unique address for that transaction. This address acts as a temporary bridge to instantly identify your deposit.
Why You Shouldn't Reuse a Previous Address
Do not save old deposit addresses in your external wallet. You should generate a new address for each transfer for these reasons:
Network Changes: The old address may not be compatible if you switch the sending network (e.g., from Polygon to Base).
Fee Updates: Relay calculates network fees in real-time for each new request.
Security: Using a new address ensures our system identifies your balance without delays.
Frequently Asked Questions
What happens if I send a coin to the wrong network? Deposits made on different networks usually result in permanent loss of assets. If this happens, contact our support immediately.
I sent unsupported coins or NFTs. What happens? Currently, we do not support the recovery of unlisted coins or NFTs sent to the deposit address.
I sent a different amount than I entered in the app. What happens? Don't worry. Relay identifies the exact amount received and processes the deposit automatically based on that amount.
See also
How to Load Your Card with Crypto
Different Network than Informed in Crypto Deposit
Couldn't Find the Crypto I Want to Deposit