If you tried to load your Picnic card with crypto and couldn't find the cryptocurrency you wanted to use in the list, it means that it is not supported by Picnic at this time.
Why Doesn't My Crypto Appear?
Some common reasons:
The cryptocurrency has not yet been integrated into Picnic;
The currency was temporarily removed due to technical or security issues;
The crypto only exists on networks that Picnic does not support today;
It is a very new or illiquid token, which increases operational risk.
What Can I Do If My Crypto Is Not Supported?
You have a few options:
Use another supported crypto
Check the available cryptocurrencies on the Picnic deposit screen;
Choose one of them to load your card.
Convert your crypto to another in your wallet/exchange
In your external exchange or wallet, convert the unsupported currency to one of the currencies supported by Picnic (for example, from XYZ to USDT or USDC, if those are available);
Then, make the crypto deposit normally using this new currency.
Keep an eye on future updates
We may add new cryptocurrencies in the future;
Whenever a new crypto is supported, it will appear directly in the app's list.
In summary: if the currency does not appear in the list of cryptocurrencies when depositing, it is because it is not supported for deposit at Picnic. Only send cryptos that appear on the deposit screen.