Activating the dollar account (Noah partnership) undergoes an automatic security check that takes, on average, 3 minutes. If your account was not approved or the verification failed, check the reasons below:
1. Do You Have the Euro Card?
Currently, the dollar deposit account is exclusive to Picnic Dollar card users. If you chose the Euro card during your registration, you won't be able to activate the Noah account on this account.
2. Documentation and Selfie
Identity verification failure usually occurs due to:
Unreadable photos: The document was blurred or had light reflection.
Expired document: Make sure to use a valid ID (RG or CNH).
Dark environment: When doing facial verification, be in a well-lit place without accessories (sunglasses, hat, etc.).
3. Manual Review
If your data was submitted correctly but the account was not approved within 24 hours, your request might have gone into a manual review.
What to do? Contact our support team via email at oi@usepicnic.com so we can analyze the specific reason with our banking partner.