According to internal policies, some accounts have been changed to Level 1 status, which limits bank withdrawals and deposits.
What to do
- Individual users can resolve this directly on the Picnic platform by completing the full KYC (document + selfie/liveness).
- Once the revalidation is approved, the limit is automatically restored and withdrawals are released as usual.
Next steps:
I can't access my account
My KYC revalidation was rejected
How to access your wallet on another interface