If you've lost your Picnic card or it has been stolen, it's important to act quickly to block any use and start the request for a new one. The whole process is done directly in the app, in just a few steps.
How many physical cards can I have?
Each Picnic account is entitled to 1 active physical card. That's why, to receive a new physical card in case of loss or theft, you first need to report the current card as lost — this cancels the old card and unlocks the request for a new one.
Virtual cards are unlimited: you can create as many as you want within the same account, including to use while you wait for your new physical card to arrive.
Step by step to report a lost or stolen card
- On the app's home screen, tap Cards.
- Select your physical card.
- Tap Freeze — this immediately blocks any use of the card while you prepare the request for a new one.
- Next, tap Report loss. This permanently cancels the old card and starts the process of sending the new one.
- Confirm your delivery address and complete the request.
What about while the new card hasn't arrived yet?
You can create a virtual card directly in the app and use it normally for online purchases or add it to your digital wallet (Apple Pay / Google Pay) to pay by tapping.
Delivery time
The delivery time for the new physical card is the same as the initial order. Check the details at Picnic card delivery time.
Important
- Always freeze the card first before reporting it as lost — this ensures no one can use it while you complete the process.
- Once you report the loss, the old card is permanently cancelled and cannot be reactivated, even if you find it later.
- If you suspect any unauthorized use, contact our support through the app to review the transactions.