This article explains, in a straightforward way, how to withdraw tokens that are in the card wallet (Safe on the Gnosis Chain) and bring them to the main Picnic wallet on Gnosis.
When to Use
Use this guide if you have assets incompatible with the card, sent via the Gnosis Chain.
Direct Access
URL: https://usepicnic.com/app/card/safe-assets
You need to be logged into Picnic with email and verification code (OTP).
Step-by-Step
- Access the URL above (while logged in).
- Select the asset you want to withdraw.
- Click on “Withdraw”.
- If you are connected with an external wallet, sign the message when prompted.
- Wait 3 to 5 minutes.
What Happens Next
The token will be transferred to your main Picnic wallet on the Gnosis Chain. From there, you can:
- ✅ Withdraw to a bank account
- ✅ Transfer to another crypto wallet
- ✅ Convert to other tokens
- ✅ Use normally on Picnic
Important Information
- Time: processing usually takes 3–5 minutes.
- Limitation: you can withdraw only 1 asset at a time.
- Tracking: the transaction may not appear in the app history.
- Completion: you can close the page; the process continues in the background.
If It Doesn't Work
If after 5 minutes the balance does not appear in your Picnic account, open a support ticket through the app or Help Center providing:
- Picnic account email
- Asset and amount
- Approximate date/time of the request
- (Optional) Transaction hash, if you have it
Quick Tips
- If the external wallet signature fails, reconnect the wallet and try again.
- Make sure you selected the correct asset before clicking “Withdraw”.
- If you have multiple “stuck” tokens, repeat the process for each one.