⚠️ Can't log in? If the app keeps spinning, Face ID / fingerprint doesn't appear, or you switched phones, this article does not apply. Do not uninstall the app — it destroys the session and complicates passkey recovery. Search for "passkey" or "account recovery" for the right path.
Update the app:
- Make sure you are using the latest version of the Picnic app.
- Go to your device's app store (Google Play Store for Android or Apple App Store for iOS).
- Search for "Picnic" and see if there is any update available. Install it immediately.
For investments and advanced features
Remember that the Picnic Card mobile app is primarily focused on managing your card.
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To access crypto investments, Easy Income products, and other advanced features of your smart wallet, use the web version of Picnic:
- Visit usepicnic.com on a computer or mobile browser.