Use this article when you've made several attempts almost simultaneously and are unsure about charges and refunds on your card statement.
What Happens with Multiple Attempts
- In online purchases or at the card machine, consecutive authorizations can occur; some may not charge, while others might confirm.
- Since the Picnic card operates on the Gnosis network, if a confirmed purchase is canceled by the merchant, the refund will appear a few days later as a new refund transaction. The original purchase does not disappear from the history.
How to Read Your Statement (Step by Step)
- Open the Picnic app and log in.
- Identify which purchase was confirmed.
- See the attempts that were not charged (they may appear as unconfirmed attempts).
- Synchronization: if something doesn't appear, close and reopen the app and wait a few minutes.
Practical Examples
- Three consecutive attempts: two do not charge, one confirms. If the store cancels the confirmed one after a few minutes, you will still see this transaction in your history.
- The refund for this cancellation will reach the card balance within up to 5 business days (being a blockchain transaction, there is no means for instant refunds).
Tips to Avoid Confusion
- Avoid multiple attempts in the same minute. If declined, adjust what is necessary, wait, and try again.
- Load the card in advance and wait a few minutes for the network to recognize the balance before paying.
- Review the card details at checkout (number, expiration, and CVC) before the new attempt.
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