Find out what happens when a purchase is authorized at the time, but the merchant cancels it later.
What Happens
- The purchase was authorized by the card, but the merchant canceled it afterward.
- This transaction will still appear in the card's History (even after being canceled).
- The refund will appear later as a new credit transaction in your History.
- While the merchant's cancellation is not completed, the purchase may remain in processing status.
Where to See in the App
- Open the Picnic app and tap on History>View All.
- Look for the purchase (it may appear "crossed out").
- Tap on the transaction to see the details and copy the receipt link if needed.
Didn't find it right away? Close and reopen the app and wait a few minutes for the network to sync.
Timeframes
- Stores and acquirers (machine/gateway) may take up to 7 business days to complete the cancellation.
- If the merchant does not capture the purchase within this period, the cancellation occurs automatically and the amount returns to your card balance as a new credit transaction.
- The refund period is up to 5 business days from the date of cancellation.
What You Can Do
- Confirm with the merchant if the cancellation was sent.
- Monitor your History to find the refund.
Quick Notes
- Where the money goes: back to the Picnic card balance ($USD).
- History: the original purchase remains listed; the refund appears a few days later as another transaction.
Want details on how the refund appears and how to confirm it? Also see: “Refund on Picnic Card: How It Works and Where to See”.