When the status shows “Rejected – Incorrect PIN,” it means the password entered on the card reader does not match your Picnic card PIN.
What to do:
- Check your PIN in the card app ("View Password" button).
- Enter the PIN exactly as it appears in the app.
- If you enter it incorrectly three times, the password will be blocked.
If your card is blocked, send a message to support with the following information:
- Registered CPF (Brazilian tax ID)
- Brief explanation of the request
- Last four digits of the card
Support email: oi@usepicnic.com
If you entered it correctly and the error persists:
- Cancel the card in the app
- Request another card (if you want a physical card)
- Create a new virtual card (quick and instant)