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How to move your card balance to your Picnic wallet (Portfolio)

Pedro Furtado
Updated

This article explains how to move the balance held on your Picnic Card to your Picnic wallet (Portfolio / Multi-currency). This is the normal, free path for when you want to use your card money to convert it into other cryptocurrencies, invest it, or withdraw it to your bank account.

⚠️ Available only on Picnic Pro (the web version, at usepicnic.com). The Picnic mobile app (iOS/Android) does not have this feature yet — do this from your browser.

Card balance vs. Picnic wallet — two separate balances

Your account has two separate balances:

  • Card balance — used only to pay with the Picnic Card. It is always held in digital dollars (USDC).
  • Picnic wallet (Portfolio / Multi-currency) — where you convert between cryptocurrencies, invest, and withdraw to a bank.

To use your card money for anything other than card purchases, first bring that balance into the Portfolio using the steps below.

When to use this

Use this guide when you have a card balance and want to:

  • Convert it to another crypto (e.g. BTC, ETH);
  • Invest it or earn yield on Picnic;
  • Withdraw it to a bank account (Pix or ACH) or send it to another wallet.

Step by step

  1. Open Picnic Pro in your browser at usepicnic.com and log in (this flow is not available in the mobile app).
  2. Open the Card screen and tap Withdraw.
  3. On the question “Where do you want to send your card balance?”, choose Portfolio (“Send USDC to your portfolio balance”).
  4. Enter the amount you want to transfer (or use the maximum available).
  5. Confirm with “Withdraw to account”.

Direct shortcut (you must be logged in to Picnic Pro): https://usepicnic.com/app/card/withdraw/select-method

What happens next

  • The amount is transferred as USDC to your Picnic wallet (Portfolio).
  • Blockchain processing takes about 3 minutes (up to 5).
  • During this time your card is temporarily blocked — this is normal and clears automatically once it finishes.
  • It is free: there is no fee for this transfer.

While it confirms, the operation may show as “Initiated” or “Processing”. That is the expected status — just wait those few minutes. Once done, the balance appears in your Portfolio and is available, including on the Convert screen.

Don’t confuse this with “tokens stuck on the card”

There is also a Recover card assets tool (usepicnic.com/app/card/safe-assets). That one is only for rescuing card-incompatible tokens that were sent to the card wallet by mistake. To move your normal card balance (in dollars/USDC), always use the Card → Withdraw → Portfolio path described above.

If it doesn’t work

If the balance does not appear in your Portfolio after 5 minutes, open a support ticket with:

  • Your Picnic account email;
  • The requested amount;
  • The approximate date/time of the request.

How can I send money to Picnic

How to withdraw “stuck” tokens from the card (Gnosis Pay Safe)

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