When you register a new access key (passkey) on your Picnic account, it automatically enters a 7-day activation period. This timeframe is a security layer to protect you.
Why is there a 7-day period?
The 7-day period exists to protect your account. If someone tries to create a new passkey without your authorization, you have 7 days to cancel the process with your original passkey.
This security window ensures that only you can take control of the account.
What happens during the 7 days?
During the activation period:
- The new passkey cannot access the account or authorize transactions.
- The original passkey remains active and works normally.
- You can cancel the process at any time using the original passkey.
After 7 days, the new passkey becomes the only active one. The original passkey is automatically deactivated.
I no longer have access to my original passkey
If you no longer have the original passkey, you cannot cancel the process or access the account during the 7 days.
Wait for the period to end. After 7 days, the new passkey will be active, and you will regain access normally.
How to cancel the recovery process
If you started the process by mistake and still have access to the original passkey, follow these steps:
- Open the Picnic app or go to usepicnic.com.
- Log in with your original passkey.
- Cancel the recovery process on the red banner on the home screen.
If you need help, contact our support.
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