What are passkeys?
Passkeys protect your account using your phone's biometrics. You use fingerprint or facial recognition instead of passwords. It's faster, more convenient, and secure.
Why does "USB security key" or QR code appear?
Some Android phones don't have the password manager enabled. This happens with brands like Xiaomi, Samsung, Motorola.
Without a configured manager, the phone doesn't offer the biometric option. Instead, it shows alternatives like USB or QR code.
The solution is simple: just activate a password manager.
How to solve it in 5 steps
Step 1: Open the phone's Settings (gear icon).
Step 2: Find the Google settings. Depending on the phone, the path might be:
- Settings > Google
- Settings > Accounts > Google
- Settings > Passwords and Security
Step 3: Within Google, look for:
- Autofill > Passwords and Autofill
- or Password Manager
Step 4: Choose Google as the default manager. Apps like 1Password or Bitwarden also work.
Step 5: Open the Picnic app and try to create your passkey again. The biometric option should appear normally.
Still need help?
If the problem persists, contact our support. Send:
- Brand and model of the phone
- Android version (in Settings > About phone)
- What appears on the screen when trying to create the passkey
Frequently Asked Questions
Do I need to install any extra apps?
Not necessarily. Most Android phones already have the Google Password Manager installed, you just need to activate it as the default manager. If you prefer, you can also use apps like 1Password or Bitwarden.
Does it work on any Android version?
Passkeys are compatible with Android 9 or higher. If your phone is updated, it should work normally.