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How to Protect Your Picnic Account

Elaine Castanha
Updated

Keeping your account secure is simple when you know what to look out for. Here are the key points about security, phishing, and what Picnic can or cannot do.

Protect Your Access

At Picnic, login is done with email + verification code (OTP). Therefore:

  • Use a strong and unique password for the email you use with Picnic.
  • Enable two-factor authentication (2FA) on your email.
  • Never share your Picnic verification code with anyone.
  • Do not search for the Picnic website on search engines.

If someone accesses your email, they could try to access your Picnic account.

Beware of Phishing (Fake Links, Sites, and Messages)

Phishing scams try to trick you into stealing your codes or getting you to send money.

Be suspicious if:

  • The message is very urgent (“respond in 5 minutes or your account will be blocked”).
  • Someone asks you to provide a verification code, card details, or documents via chat, call, or WhatsApp.
  • The link looks strange or the site has a different address from the official one.
  • They ask you to install remote access apps (AnyDesk, TeamViewer, etc.) to “assist with support.”
  • They offer guaranteed returns, “exclusive investment,” or ask you to transfer everything to a “secure wallet.”

If in doubt, do not click. Access Picnic by typing the official address in your browser (www.usepicnic.com) or opening the app directly from the store.

What Picnic Can Do

Picnic can:

  • Send emails with the @usepicnic.com domain (for example, to confirm login or notify you about something important).
  • Ask you to confirm actions within the app or website (like accepting terms or reviewing data).
  • Guide you through the platform chat or official channels if you have questions.
  • Help you report fake sites.

What Picnic Never Does

Consider it a scam if someone, claiming to be from Picnic:

  • Asks for your verification code, card PIN, or email password.
  • Requests you to make a Pix transfer to “unlock account,” “increase limit,” or “join a special investment.”
  • Asks you to install remote access apps to “assist with support.”
  • Requests your full card number or CVV.

Picnic never needs this information to provide support.

What to Do If Something Seems Wrong

If you receive something suspicious or think you’ve been scammed:

  1. Stop everything: do not click, do not respond, do not send codes.
  2. Review your transactions; if something seems off, follow the steps in the security articles.
  3. Contact support through the official channels and explain what happened.

When in doubt, treat it as a scam. It’s always better to confirm first than to fix later.

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