What Should I Do First?
Before contacting Picnic, try to regain access to your email through the provider itself (Gmail, Outlook, iCloud, etc.).
You usually find options like:
- “Forgot my password” or “Can't access my account”;
- recovery via phone, another email, or security questions;
- support from your email provider.
If you manage to recover this email, just return to Picnic and log in normally using the verification code that will arrive in your inbox.
Couldn't Recover My Email. Now What?
Picnic cannot change your email or “reset” access.
As it is a self-custody wallet, no one but you has the keys to move your assets.
Therefore, there are no means for recovery.
When You Can Still Recover Access
You can only regain access to your wallet if:
You manage to recover the email with the provider (Gmail, Outlook, etc.), even if temporarily; or
You have previously backed up by exporting the private key and using it in a compatible external wallet.
If you recover the email, take the opportunity to:
access Picnic with the code sent to that email;
securely back up the private key and set up an external wallet.
Summary
If you:
cannot recover the email and
have never exported the private key to an external wallet,
then there is no way to access or move the wallet.
The assets remain on the blockchain, but without access to the email or the private key, transactions cannot be made.
Learn how to export the private key and set up an external wallet HERE.