Important: Picnic is optimized for email login. For advanced users, it is possible to create/log in with an external wallet in the browser. The app does not allow login with an external wallet, and the web experience with an external wallet may be more limited.
Before You Start
Updated Ledger: use Ledger Live to update firmware and apps (network you intend to use).
MetaMask or Rabby installed: browser extension ready to connect hardware wallet.
Security: never type your 24-word phrase on a computer/phone. Only sign what you understand.
Step-by-Step (Browser)
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Prepare the Ledger
Connect the Ledger via USB and unlock it.
Open the network app on the Ledger (e.g., Gnosis Chain).
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Connect the Ledger to MetaMask, Rabby, or another extension
Open the extension.
Choose “Connect hardware wallet” and select Ledger.
Follow the instructions to choose the account (address) you will use on Picnic.
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Log into Picnic (web)
Access Picnic in the browser.
If you want traditional login, use email.
For external wallet, choose “Log in with wallet” and authorize in MetaMask/Rabby (linked to Ledger).
Confirm signature requests when they appear.
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Use Picnic as Usual
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With the account connected, follow the Help Center articles for deposits, transfers, buying ETH, etc.
Important: once the Picnic wallet is created with an external wallet, it cannot be accessed later through another method. If the external wallet is lost, the user will also lose access to the Picnic wallet.
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If Something Doesn't Work
Close and reopen the network app on the Ledger.
Reconnect the Ledger, change the USB port/cable, and restart the browser.
In MetaMask/Rabby, remove and reconnect the extension.
Check if the selected network in the extension matches the network used on Picnic.
Review the Help Center articles related to your flow (e.g., loading the card, buying GNO, using cashback).