This action is irreversible. The data will be permanently lost and cannot be used again in another account.
What You Should Know Before Closing
Due to the nature of blockchain technology, it's important to understand how your data is handled:
Personal Data: All your identification information and access to Picnic are deleted from our servers.
Blockchain Address: Your digital wallet will continue to exist on the blockchain network. As it is a public and immutable infrastructure, it is not possible to delete an address from the network.
Functionalities: If you try to log in again after deletion, the wallet will still exist, but your account will no longer have active functionalities, such as using Pix.
Before deleting:
- Withdraw all assets (investments, balances, cryptocurrencies)
- Cancel physical card and remove from digital wallets
- Confirm there are no pending transactions
How to do it:
- In the app: click on the top right menu and look for the Close Account function
- In the browser: top right menu > account settings > manage registrations > remove