When a transaction fails, it usually happens due to technical issues on the blockchain.
Important: This does not affect the security of your wallet. These situations can occasionally occur.
What Happens to the Money
When a transaction fails, the blockchain automatically processes a refund.
How the refund works:
- You receive an asset of equivalent value to the original
- The returned asset is the one available at the time of the transaction
- Picnic does not control which asset will be returned
How to Locate the Refund
Step 1: Refresh the Platform
Refresh the Picnic page to load the latest information.
Step 2: Look for the Refunded Asset
Check your wallet for an asset with a value close to what you attempted to exchange.
What to Do Next
Option 1: Exchange Now
Make a new exchange to obtain the desired asset.
Option 2: Wait
Wait until market liquidity improves to get a more advantageous exchange.