Did you open your wallet and notice that your crypto balance hasn't updated? Check out the main reasons below and how to resolve them.
How Balance Updates Work
Picnic shows your balance in real-time, but this process depends on the confirmation of the blockchain and whether the user is connected to the same wallet where the funds were deposited.
Most Common Reasons
Network Overload: during peak usage times, confirmations may take longer.
Pending Transaction: if there aren't enough confirmations yet, the balance won't appear updated.
Incorrect Login: if you logged in with a different address or login method, the displayed balance might be from another wallet (a wallet you've never used, for example).
What to Do
Check the transaction status on the network explorer (Etherscan, Polygonscan, etc.).
Confirm that you are logged in with the same address as the transaction (search for Picnic emails in all your email inboxes and also check your Picnic account for Transaction History; if there are no transactions, it means you're accessing a newly created account).
Wait a few minutes: in many cases, the balance updates automatically.
Important to Know
Picnic does not move balances between wallets or environments without your action. If you don't see an amount, it's most likely that you're in the wrong login/tab.
Next Steps
If you still notice a difference between the displayed balance and the actual balance: