Important Context
- It is the user's responsibility to check in advance which assets and networks are supported. To do this:
- Go to the Buy Crypto tab in the app/web.
- In the Search field, type the name of the asset.
- Open the asset's page to see which blockchains it is accepted on.
Possible Causes
- Deposit was made on a network different from the one supported for that asset.
- Blockchain confirmations are still in progress.
- Insufficient number of confirmations or network congestion.
- Incorrect or expired address used (old asset addresses may change).
What Happens in This Case
- If you used the correct asset and network, the balance will be credited once the confirmations are completed (you can track this on block explorers like polygonscan.com - enter your destination wallet address and check the section called Token Transfer (ERC-20).
- If you used an asset or a network not yet supported by Picnic, the funds won't appear in the interface, but they remain secure on the blockchain linked to your wallet address.
What You Can Do
- Confirm on the blockchain explorer (Polygonscan, Basescan, etc.) if the transaction was completed.
- In Picnic, check under Buy Crypto > Search if the asset is accepted on that network.
- Wait for the confirmations, which may vary depending on the blockchain (in some cases it may take time).
- If you sent it on an unsupported network, use your Picnic smart wallet in other interfaces to view and manage your funds:
How to Install Your Picnic Wallet on Rabby