99% of login issues are resolved with the steps below.
- Codes expire after a few minutes and cannot be reused.
- Use only the most recent code you received in your email.
- Avoid requesting multiple codes in a row, wait before trying again.
Stable internet, another browser tested, and app updated?
- Check if your connection is stable. Restart the modem if necessary.
- The Picnic page or app may be experiencing temporary technical issues (this does not affect the security of your funds, as they are on the blockchain), in such cases try again later.
- Try accessing with another browser (Chrome, Firefox) to rule out cache failure.
- If you're on a mobile device, uninstall and reinstall the app.